Questions and answers

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All questions

Is the website price final?

Yes. The calculator price includes everything you chose: leaf, frame, architrave, extension, hardware routing and sound insulation. We don’t install — we sell and deliver doors.

How does the kit discount work?

Add at least one item to the leaf — frame, architrave, extension, hardware routing or sound insulation — and 5% off applies to everything you chose.

How long does production take?

29 working days after prepayment. Lead time is shown on the product page and in the cart.

How do I pay?

There is nothing to pay online. After you place the order our manager calls, confirms sizes and sends payment details. 70% prepayment once the order is confirmed, the remaining 30% when the doors are made. Payment by bank transfer; companies receive an invoice.

Do you deliver across Ukraine?

Yes, via Nova Poshta to any city at the carrier’s rates. Delivery within Poltava is free.

Do you install doors?

We sell and deliver doors; we don’t install them, but we can recommend an installer.

What is the warranty?

12 months from the manufacturer, counted from shipment. It covers production defects of the leaf, frame and trims, provided storage, transport and installation were correct. Hardware is covered by its own manufacturer’s warranty.

Do you work wholesale and export?

Yes. Dealers, developers, designers and international partners get separate terms. Wholesale and export prices on request.

What sizes can I order?

No surcharge: width 400–900 mm and height 1800–2100 mm in 50 mm steps. Width 950–1000 mm or height 2150–2300 mm: +20% on the leaf, frame and extension.

What are the doors made of?

A dry timber frame (80×27 mm), an 18 mm honeycomb core and 6 mm MDF skins (4 mm on FREZZATTI). Finished with PVC film or paint.

How thick is the leaf?

40 mm for ETALON, PERFETTO and hidden doors; 34 mm for NOMINAL and FREZZATTI.

Which is better: PVC film or paint?

Film is more practical: moisture-proof, easy to clean and fade-resistant. RAL / NCS paint gives any colour and a premium look.

Does the finish fade in the sun?

No, both film and paint are sunlight-resistant.

Are the doors suitable for a bathroom?

Yes. Sealed edges and PVC film protect against moisture, and an aluminium edge also against knocks. The room needs ventilation.

When should doors be installed during renovation?

At the end — after painting and the finished floor. Measure and order right after plastering and screeding.

What is a hidden (flush) door?

A door with an aluminium frame set flush with the wall that disappears after finishing. The leaf is primed and painted together with the wall.

Can I buy just the leaf?

Yes, without frame and casing. A kit is cheaper than buying everything separately, though.

What does the warranty not cover?

Damage from improper storage, transport or installation, normal wear (scratches, scuffs) and the effects of excessive humidity. If something happens, send photos to the manager and we will sort it out.

How do I care for the doors?

Wipe with a soft damp cloth and a neutral detergent. No abrasives, solvents or harsh chemicals.

Can the opening side be changed after production?

No — it is set at production together with the hinge routing. Check it for every opening before ordering.

Consultation

Not sure how to price your doors?

Leave your number — our manager will call and help you price the doors for your openings.